Telecom infrastructures and services are extremely complex. Despite the best designed, best-run services, things go wrong. When they do, dedicated teams are available in eircom wholesale, to ensure service is restored and our service level agreements maintained.
We take fault reporting and response seriously, making it one of our most important success metrics.
All product fault reports can be made via our Unified Gateway. The Service Assurance Team within our Wholesale customer contact centre provide a fault reception and end to end fault management facility and act as a single point of contact throughout this process.
Details all product SLA’s can be found within the relevant Product pages.
Our full Product Fault Clear Code guide can be downloaded in the related documents section.
For interconnect faults please contact our “OLO desk” at our Network Management Centre in Citywest, at Olodesk@openeir.ie using the attached Interconnect Trouble Ticket Reporting form.