Contact ourTeams
We are always here to help
Our aim is to ensure that we support our customers no matter the query, with that in mind it’s important you know who to contact and when.
- If you are an existing wholesale customer and have a dedicated customer success manager, it is best if you contact your CSM directly, failing that you can of course send an email to customercare@openeir.ie or call us on 1800-656 656. If you have a query relating to your home service – then you must contact your retail service provider, we have no access to end customer account information.
- The open eir wholesale customer care team (oeCC) is a dedicated point of contact on all order and fault queries for our wholesale customers, located in Ireland we have a great team of 40 people dedicated to your care. We are committed to offering excellent customer service with the key focus been 1st call resolution. For queries on orders and faults please email customercare@openeir.ie
- If you are not yet Wholesale customer of open eir but would like to discuss your requirements with one of our Data Sales Team, please email newcustomer@openeir.ie.
- Dangerous plant, if you come across any of our plant such as poles, lines etc. that are damaged due to storms or accidents, please call 1800-245 245 to report.
- If you need help with understanding the options around moving, removing or relocating our poles, manholes, joint boxes, or cabinets temporarily or permanently, please contact our plant alterations department at plantalterations@eir.ie.
If you are a contractor, builder or planner and you are building a development of more than 4 homes, and you want to plan ahead regarding your fibre broadband connectivity, please contact our dedicated team on 01 4285000 or email us at newdevelopments@openeir.ie.
Any questions?Check our FAQ
Can I buy fibre from open eir?
We build the fibre network, we complete the physical installation and we maintain the network, but you need to buy the connection or subscription from a retail service provider who bundles our network with their TV, Internet and Voice services. We partner with over 29 providers – so you have a lot to choose from.
How do you connect the fibre into my property?
We connect the fibre to your property either overhead or underground. If overhead, we'll run the cable from the nearest pole to where the old copper network entered your home. If underground, we'll access the existing ducting on your premises. If you don't have ducting, we can assist in setting it up. If the existing ducting is blocked, we can help clear it. Additional crews may be needed for this, and we'll discuss this with you beforehand. We have a short installation video which outlines what to expect on installation day (click here)
How long will it take to get connected?
Most installs are completed on the 1 st day, but occasionally challenges liked blocked ducts may arise, however we do hundreds of installations every day, we have trained crews and processes in place should an issue arise and we will ensure we keep you updated on next steps and progress.
How do I know if fibre is available in my area?
We are rolling out fibre to 1.9 million homes and businesses, today over 1.4 million homes and businesses can access our fibre network, to find out if your home is enabled yet, we have a simple eircode checker (here).
Can I still have a landline at home with Fibre
Absolutely. With fibre, your landline voice calls are transmitted digitally, in the same way as your broadband operates. To ensure a smooth transition from copper to fibre:
(a) Please inform your service provider if you wish to retain your current number.
(b) If you rely on a medical or security alarm, ensure compatibility with digital connections as older alarms using a copper landline may need to be upgraded. While most providers have already upgraded their services to accommodate digital setups, it's wise to double-check.
Who is open eir
We are Ireland’s largest wholesale broadband provider. We are over 1000 people living and working across Ireland to build and maintain the telecommunications infrastructures and our 29 Retail Service providers offer the services that run over these networks bundled with their TV, Internet and Voice services. Our Full Fibre network can now deliver a gigabit connection to over 1.4 million homes and businesses. Our purpose is to connect for a better Ireland; we show up every day and work to keep homes, schools, hospitals, businesses connected.
We operate as a subsidiary of the eir group, which has committed over 1 billion euros to build Ireland's largest full-fibre network. Our dedicated team of employees visit hundreds of homes and businesses throughout Ireland every day. Through these efforts, we link individuals, communities, counties, and the nation to each other and to the wider world.
We are proud to be Ireland's largest full fibre network.
How will I know when fibre is in my area?
We would be more than happy to let you know when fibre is available in your area, all you need to do is sign up to our newsletter (here).