New Form

Operator Agent Email Address*

Operator Agent Site Location and Team

PreQual Queries - please supply

Line Number (if active line at premises)

ARD Key*

Customer Eircode*

Neighbours Eircode (if applicable)

UG - QB Order Reference*
(you must run a QB/Prequal Broadband order on UG to check speed)

Broadband Product Requested* (ADSL, FTTC, FTTH). Select from the list below the broadband product the customer should prequalify for

FTTH (full fibre to the home broadband)

ADSL (broadband over copper)

FTTC (fibre to the cabinet broadband (copper connection to the home))

Other Queries - please supply

UG Order Reference Number (internal ref number not valid)

Customer Telephone Number (if applicable)
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Query Reason - please provide additional details
Please state in comments below detail of the query relating to broadband product selected above explaining the update is needed here. Please note comments must match broadband selection as query cannot be processed otherwise

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Wholesale PreQual

Please use the prequal webform when you receive an unexpected response from UG and further clarity is required.
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The PreQual webform removes the necessity for you to email customer care. Simply fill out the webform which requires five mandatory fields

Email Address (Service provider email only)
Eircode
Ard Key
Query Bitstream (QB) Reference
Select Product

Once submitted, our automated system will process your request and return the result to the specified email address.

Wholesale PreQual Form

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