Storm Éowyn Update
Below you will find the latest information on the impact of Storm Éowyn on the open eir network.

Storm Éowyn Service Update - 5th February
As power and service are restored at exchanges this week, the full impact of Storm Éowyn is becoming clear, with unprecedented damage caused. Every single fault logged now requires a visit to the exchange or the customer premises, with many faults requiring repairs at multiple points on the network. Given the extent of the damage, full restoration will take several weeks.
We acknowledge the significant impact outages have on customers. We are working to restore service as quickly as possible. All available resources skilled on repair have been mobilised to the worst affected areas and additional contracting resources have been brought in and deployed.
As we work to repair the damage caused by Storm Éowyn a key priority is to restore service for vulnerable customers as quickly as possible. Please ensure vulerable user faults are reported as soon as possible.
If you are a wholesale customer, we are sending regular updates on faults, contact your account manager to be added to those updates. If you are an individual customer please contact your service provider for further updates.

Key information to know
Below are the key things you need to know
1
Dangerous Infrastructure
If you notice dangerous infrastructure like poles or cables down. Please report them to us immediately on 1800 245245.
2
Electricity but no Broadband?
If you have electricity but your broadband or landline are not working you need to report the fault to your service provider.
3
Installations
When our network is heavily damaged, installation crews may be reassigned to repairs, which could impact your appointment. Thank you for your patience as we work to restore service.
Copper vs. Fibre: Upgrade for a Stronger Connection
Did you know our fibre network is designed to be far more resilient to faults, especially during storms? While copper networks have served us well for years, fibre to the home offers a more reliable and robust solution for the future.
Reduce the chance of service interruptions and enjoy a stronger, more dependable connection by switching to fibre today!