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Key: On-Net 3rd Party Partner eircom POP

“Customer Success” is our purpose and with that in mind we have a support structure that is designed to manage our customer requirements post sale.

We have a dedicated customer care centre, which is staffed in house by experienced agents who will handle calls relating to status updates on faults and supporting new installations.

In addition, we  have dedicated Customer Success Managers (CSM), who provide insights to help our Wholesale customers improve service delivery. They provide training programs to enable your teams to self-serve and equip them with the best knowledge available, they will also help with any finance clarifications, and manage escalations and urgent care.

For tailored Data orders and large scale infrastructure orders we have a Data Delivery Team, This team ensures that all data orders are tracked from receipt to ‘go live’.  Providing our customers with delivery installation updates, and highlighting any challenges that arise ensuring that all expectations are met.

Each year we issue our Winter plan which outlines our SLAs, and any key numbers that should be used in the event of emergencies etc…

Communication and transparency is key to our customer support, we look forward to working with you.

Contact centres

Our Wholesale Customer Contact Centre comprises of both our Wholesale Service Provisioning and Service Assurance Teams.

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