The open eir Unified Gateway is our order management and fault handling system – currently used by 53 service providers and having handled over 8 million transactions since launch - making order and fault logging straight forward for the products it supports.
The Gateway accepts and validates all orders and faults and then provides appropriate notifications in response, tracking each order or fault through to completion or resolution. It allows third-party interaction with open eir over file-based transfer (FTP), online Web access and a real time web services interface, linking our Service Providers systems directly with the open eir Unified Gateway.
The UG maintains the following products for both ordering & fault management:
- Line Share
- Data Products*
*Data Products include Leased Lines, PPCs & Interconnect along with the New open eir Ethernet Services.
The Gateway also provides access to the NGN Quotation Tool for quotations for new NGN services.