FAQs for Property Developers

Find answers to common questions about submitting your developments, uploading documents, and connecting to Open Eir’s fibre network. If you can’t find what you’re looking for, please contact the Open Eir team.

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Project Submission

How do I submit a new project?

Go to "My Projects" and click Add New Project. Fill out the form with your company and development details, then upload your site plans (PDF or DWG).

Can I save a draft before submitting?

Yes, your project is automatically saved as a draft. You can return to it anytime from your projects list and continue where you left off.

How long does the validation process take?

The validation process typically takes 5-10 business days. You will be notified by email once your project has been reviewed.

Can I edit a project after submitting it?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Documents & File Formats

What file types can I upload?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Where do I upload my drawings?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Can I replace an uploaded document?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Do I need to include floorplans or just site layout plans?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Project Status & Progress

What do the project statuses mean?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

How will I know when my project is validated?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Can I delete a project?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Technical & Fibre Requirements

Where can I find Open Eir’s technical requirements?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Does Open Eir provide ducting or cabling?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Can Open Eir attend site inspections?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

Account & Access

Can multiple people use the same company account?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

What are the different user roles?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

How can I change my company details?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

How do I change my password?

Once submitted, you cannot edit the project directly. If changes are needed, contact the Open Eir team and they will guide you through the process.

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