FAQs for Property Developers

Developers should register their development as early as possible to allow sufficient time for design, planning, and delivery.

Site layout drawings, plot details, build schedule/programme, contact information, and utility layouts and ducting plans (where available).

Users can register online, verify their email address, and complete the required validation checks to gain access to the portal.

First, attempt to reset your password. If access issues persist, contact the support team for assistance.

Once a site is registered, the design process begins, including a desktop assessment and, where required, a site survey.

Yes. Design amendments can be requested through the portal; however, changes may impact delivery timelines.

Designs are typically issued within four weeks, depending on the completeness of information and site complexity.

Incomplete documentation, site readiness issues, contact difficulties, and design changes.

Developers are responsible for installing ducting, chambers, draw ropes, and internal pathways in accordance with Open eir specifications.

CAD drawings, utility layouts, phasing plans, and supporting documentation.

All site drawings must be submitted in DWG format.

Additional phases can be registered through the portal, although submitting the entire scheme in one application is recommended.

Confirm site readiness through the portal or contact Secto using the details provided in the portal.

Developers can contact the New Developments Team by email or telephone.

Once infrastructure is approved, fibre is installed, and addresses/Eircodes are activated.

Upload updated drawings through the portal and request a revised design.

All infrastructure must comply with current Open eir technical specifications.

A materials list and collection instructions are provided with the design pack.

Yes. Authorised contractors may collect materials with the required documentation.