Wholesale Regulatory Customer Complaints Process
This section provides you with information on how to submit a complaint relating to eir’s compliance with its wholesale regulatory obligations. This complaints process allows industry operators to communicate issues directly with eir’s wholesale regulatory department for further review, investigation, and resolution. If you wish to submit a wholesale regulatory complaint, please consult our guide below and fill in a complaint form linked in this section. Please ensure your complaint is in line with the valid complaint criteria as set out in the information document below.