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Storm Ophelia Network Updates

open eir is officially in Storm Mode. Daily updates will continue until you are notified that we are out of Storm Mode.

Update 23/10/2017

Network Infrastructure Update

Sufficient progress has been made on our Core Network Infrastructure which now allows us to focus on Access Fault levels. Individual fault levels are continuing to increase; as a result we will remain in Storm Mode until Access fault levels return to BAU. In the coming days we expect Storm Mode to be reduced to County Level.

There is no weather warning in place today.

Fixed Access Network Storm Mode Activity

7,063 live faults on hand

We expect individual fault levels to continue to increase over the coming days. Estimated average restoration time by county will become apparent over the coming days and will be included in these updates.

The current faults by county are set out in table below:

CountyField Faults
CARLOW 111
CAVAN 101
CLARE 115
CORK 1356
DONEGAL 108
DUBLIN 702
GALWAY 244
KERRY 130
KILDARE 326
KILKENNY 311
LAOIS 208
LEITRIM 54
LIMERICK 274
LONGFORD 40
LOUTH 112
MAYO 132
MEATH 235
MONAGHAN 41
OFFALY 102
ROSCOMMON 78
SLIGO 92
TIPPERARY 427
WATERFORD 319
WESTMEATH 122
WEXFORD 398
WICKLOW 283

Update 20/10/2017

Service Restored To More Than 120,000 Customers Nationwide

30,000 Remain Without Service

open eir has now restored service to more than 120,000 customers across the country. We estimate that the number of customers without broadband, telephone and mobile service as a result of Storm Ophelia has reduced to 30,000.

Our 1,200 staff will continue to work repair network damage. Field technicians have made safe more than 1,500 separate incidents of dangerous plant since Monday.

Service has been restored to more than 250 mobile sites in the past three days. There are over 1,000 different locations across the country where we have sustained network damage.

The Southern half of the country continues to be the worst affected area. There are an estimated 14,000 customers without service in Cork.

We expect the total number of customers without service will continue to reduce as power supply issues are resolved. However, the number of individual line faults reported to us will continue to rise over the coming days.

Given the overhead nature of our network in rural areas, the damage is extensive and repair work will take time.

If damaged infrastructure is causing a public safety risk, we ask people to contact us at 1850 245 424 or contact An Garda Siochana.

Update 19/10/2017

An estimated 60,000 Customers without Service Across the Country

open eir estimates that the number of customers without broadband, telephone and mobile service as a result of Storm Ophelia has reduced to 60,000.

There are over 1,000 different locations across the country where we have sustained network damage. The scale of the damage ranges from a single pole, up to 18 poles and two kilometres of cables along one section of road.

The Southern half of the country continues to be the worst affected area.

CountyTotal
CORK31,289
WEXFORD10,681
LIMERICK4,057
KILDARE4,026
WATERFORD2,823
TIPPERARY2,121

We expect the number of customers without service will continue to reduce as power supply issues are resolved. However, the number of individual line faults reported to us will rise over the coming days.

Given the overhead nature of our network in rural areas, the damage is extensive and repair work will take time.

Our 1,200 staff will continue to work repair network damage.

Customers can find updates via www.openeir.ie and are encouraged to log faults on the “Log a Fault” section of our website or through our automated customer service line 1901. Faults can be reported to either service 24 hours a day, seven days week.

Update 18/10/2017

While progress has been made over the past 48 hours we expect the volume of individual Faults reported to us to increase significantly over the coming days, so full extent of damage is still unknown.

Some key points to note are:

· Dangerous Plant work is a priority to ensure safety of the General Public.

· The impact of Network outages is by County is detailed in our Storm Update attached, we do expect fault volumes to increase significantly over the coming week as individual faults are logged following the restoration of ESB services nationwide.

· We are mobilising our Technicians to focus on Counties that have had the most severe impact, however, restoration work in some key areas is limited until ESB is restored and roads are cleared to allow us access sites. A full list of Counties & sites impacted is provided in Storm Update attached.

· While every attempt is being made to meet Delivery Appointments, where an Exchange or Cabinet is not operational, these orders cannot be delivered until service is restored and will need to be rescheduled. Customers are being contacted and new appointments will be arranged.

Images of storm Ophelia damage in Tipperary, Kilkenny, Waterford and Wexford.

Storm Ophelia image 2 

Storm Ophelia image 3

Storm Ophelia image 4

Update 17/10/2017

An estimated 150,000 Customers without Service Across the Country

open eir now estimates that approximately 150,000 customers are without broadband, telephone and mobile services as a result of Storm Ophelia.

The storm has delivered unprecedented and widespread levels of damage to open eir’s infrastructure, including damage to poles and cables. While damage has been sustained throughout the country, the Southwest and Midlands are the worst affected areas and in particular Cork County.

Current estimated fault levels for specific counties include:

CountyTotal
CORK51,000
WEXFORD10,000
LIMERICK9,000
TIPPERARY9,000
GALWAY6,000
KILDARE3,000
KILKENNY2,000
KERRY2,000
WATERFORD2,000
WICKLOW2,000

We expect the numbers of customers without service will continue to fluctuate today. Some services will return as power supply issues are resolved. However, we do expect the number of individual fault reports to rise today and over the coming days.

Approximately 1,200 staff continue to work today to assess network damage and commence repair work. Given the overhead nature of our network in rural areas, the damage is extensive and repair work will take time.

Field technicians have, as a priority, attempted to make safe any dangerous poles or cables that have posed a public safety risk. There have been over 250 reports of dangerous plant in the past 24 hours.

phone lines down

Site access and road closures continued to pose a challenge overnight.

If damaged infrastructure is causing a public safety risk, we ask people to contact us at 1850 245 424 or contact An Garda Siochana.

Thank you,
open eir

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